Users
Client Providers
Client Administrators
Client Success Representatives
Internal Administration
Research
Interviews with stakeholders and executive leadership
Usability testing of existing applications
Analysis of reporting data vs displayed data in applications
Finding #1
Problem with Perceived Value of Program Providers and Administrators feel uncertain about the value of chronic care programs due to unclear financial reporting.
Finding #2
Lack of Transparency of Revenue and Fees Clients frequently express frustration over the opacity of revenue and fee structures, leading to confusion and mistrust.
Finding #3
Inconsistency in Reported Data vs. Displayed Data An internal audit highlighted significant discrepancies between reported data and displayed data, causing numerous client complaints.
Show your work.
Highlight value of current Patients - include values for expected billable patients for the month.
Highlight potential value of patients to enroll - show the clients that more value is waiting to be captured.
Highlight a location breakdown of revenue: specificity allow administrators to understand value and potentials of locations.
Tie new data visualizations to reports: ensure display matches reporting, using consistent values and visuals.
Design work doesn't stop in Figma.
After delivery of initial requirement and assets, its important to ensure that the problem that was identified has been addressed. To ensure thats the case, here are a few ways I support delivery to the client.
Collaborate with Development: I work closely with developers during the implementation phase to ensure the design is accurately translated and any issues are promptly addressed.
Facilitate Usability Testing / UAT: Gather feedback from internal users to identify any oversight, pain points, or areas for improvement in the implemented design.
Provide Ongoing Support: Post-launch support and updates, addressing any emerging issues and adapting the design based on user feedback and evolving requirements. Iterate quickly to clear issues and deliver value.
